I went to the DMV to convert my driver’s license to a DC one over the weekend. I arrived early, thinking I would be the only one who would be crazy enough to be somewhere inside at 9AM on a beautiful Saturday morning. In hindsight, that was incredibly stupid – of course there were a million other people there by the time I arrived.
Resigned to the frustration of having to wait in line, I pulled C349 from the person behind the counter. Looking up, the number C313 was flashing. I sat, thinking it would be fairly soon before I was called.
Needless to say, the next number picked was D047. And what followed was A243. Then A244. Then I181.
Not only was I stuck there, I was unable to leave for fear that I might miss it because I had no idea what the numbering system was. There was no semblance or order or continuity. Frankly, it was pure chaos – and I was unamused.
When you communicate things to your employees, your management team, your candidates or whomever, are you throwing random letters and numbers together and expecting the message to be clear? Or are you following a clear and logical sequence that everyone can understand?
Don’t be like the DMV. I want to know when my number is going to get called, not play a crazy game of bingo.